Complaint / review text:
I had an issue month end with funds due to unforseen circumstances (first time in nearly 4 years of paying my car off) so I called Wesbank to make an arrangement, which I honoured via a manual payment 2 days after. All of a sudden I see a debit order go off my account today leaving my bank balance in the negative, leaving me with absolutely no money. I call Wesbank and get told they cannot resolve the issue today or any time soon. When I spoke to them the first time to make the arrangement they NEVER informed me of another pending debit order attempt - if that was the case then why the would I make a manual payment?
So they are happy to debit me again, put me in this financial position, but are not prepared to resolve this issue the same day. For a company that I'd assume collects millions upon millions of Rands on a monthly basis, but when they take money from one of their "valued" clients wrongfully they say that they cannot correct it the same day - this is beyond pathetic.
How can you treat clients like this? Wrongfully take money yet cannot correct it despite a leaving your client in a position for your own stuff up. Wesbank should be ashamed.