Complaint / review text:
When I first agreed to enroll in UOP, I didn't have my transcripts from my BS program at CTU because I owed an outstanding balance, however, it was not explained to me that I had to have my transcripts before I got my first financial aid disbursement check. Neither my enrollment counselor nor my financial aid advisor expressed that to me. If I was able to pay this outstanding balance now, I would. I am a single grandparent living alone and I was depending on my loan disbursement to pay for my transcripts and whatever else I needed to assist with my educational needs.
Even my enrollment counselor had me to believe that I could use my first disbursement check to pay the balance from CTU so that my transcripts could be released. He has now since departed from the University. This is now giving me the impression that my enrollment counselor did not care at all about me enrolling and finishing my education at UOP. He just wanted his enrollment bonus. My financial aid advisor, Sonya, now is telling me after four weeks into my second class that they won't release the funds until all documents have been received. This has put me in a very awkward and discouraging position and I am very frustrated about this. I was under the impression that she was here to help me with my financial aid options and whatever she could do to help me, but she is not.
I have called and left messages for the financial aid manager on 1/12/09 and 1/13/09 and she has not returned my calls. I have e-mailed my financial aid advisor, Sonja, on 1/13/08 and she has not responded to my e-mail as of this date. I take my education seriously and I thought that University of Phoenix's mission and purpose was to provide students access to higher education opportunities. Sonja called me and expressed to me that everything was taken care of with my financial aid and not to worry about it (those were her exact words) because I had just received a bill from UOP. I am wondering also what happened to the loan disbursement that should have paid for my two classes that I took.