Complaint / review text:
Following my annual rerate notification, I approached Cobus Potgieter via email to request assistance in updating and optimising my insurance package. Cobus promptly brought about the requested changes and recommendations to ensure that I continue receiving the best possible bundle of services with the Discovery Insurance package. This is the third time that I have dealt with Cobus and his knowledge and demeanour far exceeds that which would be considered 'customer service'. Cobus has consistently ensured that I am left completely satisfied with the services I receive from Discovery.
He is, no doubt, an asset to the company and his friendly, customer-focussed approach is invaluable in today's' service orientated industry.
Cobus, THANK YOU for your continued hard work. Because of your consistently excellent service I am happy to continue with Discovery Insure.