Complaint / review text:
Through my Best Buy account, I have insurance with HSBC. I was laid off in December. My last pay period ended December 15,2008. I was told to call back after January 1st to file a claim. All paperwork requested by HSBC was sent to them via registered mail with a return receipt, including proof of employment from the State of California. I called back to their operations center in India after two weeks only to be told that they didn't have the paperwork. When I said I had the return receipt, they found the paperwork. They said it had to go to a claims adjuster.
I called back in two weeks and was told they needed additional proof of my unemployment. I sent that on January 28,2008 and when I called in they said they had not received it. When I said I had a FAX receipt that it was received by them, they found that paperwork also. I asked for a phone number in the U.S. They said it was not available. I found it on the internet and now I am on the phone with them in Bridgewater, New Jersey. I wouldn't waste time with calling India.
They claim they did not receive necessary information and they are again asking for additional proof of unemployment. I am being stone-walled. There are a few reports on the internet indicating that they do not pay. I am one of those people that has worked every single day for the past 50 years and have NO idea what the employment/financial future holds. It isn't a pretty picture for many of us. So I really don't appreciate this kind of treatment from a company that talked me into buying insurance.
I receive calls every day from Best Buy! So much for insurance.