Complaint / review text:
Simply, Carrington mortgage took over our Mortgage from Chase Bank. We were the middle of a loan modification with Chase when the mortgage was purchased by Carrington. Carrington took over the loan mod and it was, we thought, smooth sailing. The problem is that Carrington started reporting to all three credit reporting agencies that we were first 30 then 60 and now as 90 days delinquent. When I've called customer service to talk to them I get absolutely no place. I have asked to a supervisor, a manager. There is never ever one available. This, of course, has put both my husband's and my credit scores in the basement. Simply we want it recorded truthfully which is never late. It's hard enough to have a good credit score so no one needs this crap.