Complaint / review text:
I didn't receive my bills for a couple months, made payments anyway w/o realizing one late fee turned into multiple late fees despite paying on time. Called when I got a notice, was told if I paid a certain amount, they'd adjust the late fees since I had a good history. I paid what they told me to that day, they didn't credit me ANYTHING and charged me ANOTHER late fee, refused to adjust it unless I paid the full min which was only inflated from them not adjusting the previous ones and charging me yet another! Then said they could only credit me one fee & it'd be the new one that I shouldn't have gotten in the 1st place & only if I paid the inflated min now. Told me the same thing last month, I fell for it, paid the amount they demanded on time & they did NOT credit me the late fees as promised, not only did they remain but they charged me another one with the only excuse that they didn't know why THEIR rep gave me false info.
They had a phone number for me that wasn't even in my area code that I never had & refused to investigate recording of agent telling me I'd be credited if I paid the amount I was told the 1st month I called to work out the error. NO option was given other than pay the full amount including the late fees we promised to remove AND the new late fee I shouldn't have gotten cause I paid what they asked last month. Basically, every time I call they say they'll remove fees if I pay x amount of $ but they don't remove the fees, add on MORE next month and offer no explanation of why THEY gave me the incorrect amount to pay so regardless of what I pay, my min keeps rising. This card has been closed for years, I was simply trying to pay it off and they've found a sneaky way to charge me anyway. Was treated HORRIBLY by multiple reps despite being a long standing customer with NO former late payments and given NO options of anything but paying fees due to their own lies! (or "mistakes".. Either way, you don't charge the customer for YOUR false info).
No responsibility was taken on their end for having the wrong phone number on my account, my mysterious missing bills for a couple months or the misinformation given to me by their reps. No options, no payment plan, no adjustment or apology over the phone like any other card gives you for a one time error... Nothing. PAY ALL the fees we promised to remove AND a new fee we gave you based on an improper amount we told you to pay and then we'll credit you the new fee you shouldn't have ever had. Scam!