Complaint / review text:
I paid off my Chase CCard in full by the due date and now I have another bill for solely finance charges in the amount of $178.35 due on 02/22/2009. I spoke to the Chase rep and explain to her that I previously spoke to another rep prior to paying off the card to inquir about finance charge and was told that a finance charge may or may not be applied since the balance due will be paid off in full and if I do get a statement for solely a finance charge to call back and request to have it be remove and a rep will be able to remove the finance charge.
However today I spoke to Carlie and was told that no matter if I paid the balance in full and my account is close I still will be charge finance charge and have to pay it and they cannot remove the finance charge. I ask to speak to a supervisor and was told there is nothing they can do I just have to pay the finance charge. I also notice on the back of my statement states We accrue periodic finance charges on a transaction, fee, or finance charge from the date it is added to your daily balance until payment in full is received on your account, well my question is payment in full has been received on my account so why am I being charge finance charges for over a hundred dollars for a close account I paid off in full and after their rep told me it will be remove if I was charge.
This is just another way to swindle more funds out of consumer and also if that is the case I guess once the finance charge is paid I will be charge another finance charge for the first finance charge. The reps statment as well as the statement on the back of the bill contradicts each other by stating one thing and meaning another. To put a long story short I will like to have this finance charge remove from the account and bring the acount to a zero balance as what it should be. I have also written a letter to Chase Card Member Service on this matter.
Chase card member service trying to swindel more funds out of me due to I close the account and then paid off the account in full as to eliminate their prediotic excessive monthly payments and high finance charges. Their trying to make more profit off of consumers with their hidden fees and elaborated representative assistance and answer to question