Complaint / review text:
I visited a Jackson-Hewitt office at Wal-mart in Biloxi, Ms at 0900 on a Saturday. I questioned the tax person about receipts I kept throughout the year on different expenses. She told me to bring the receipt with me when i return to file for taxes. I brought the receipts, but she didn;t acknowledge the receipts when presented to her. I am not sure that I got a full tax refund. Last year another tax paper at Jackson-Hewitt advised me to hold on to my expens receipts to file for 2008 taxes. Then, she went on to say we will call you sunday to pick up your check. My wife and I sat home all day Sunday awaiting the phone call.
I finally called the lady and asked what is the status of my check? She said the loan was denied, and couldn't tell me why. She didn't fully disclose to me that the loan was based up approval or approval of a credit score. I felt very mislead by the tax preparer. Now, my tax return is handled by SBBT bank and then back through Jackson - Hewitt. I will never return to Jackson hewitt and will not recommend the company. She was more interested in letting us go to eat her food with her husband waiting for her. I can't believe all the time and money I will lose to complete a simple tax return. Just Bad customer service all around.
Stress... My wife and I needed the one day service to catch up on bills and other expenses. I don't know when we are going to receive our tax return. Also, how much will be left after the bank and Jackson-Hewitt take out their fees.