Complaint / review text:
I went to Jackson Hewitt to get my taxes done on January 15th, 2009 and I was told that I would be getting a refund of 8483.00 I asked the tax preparer are you sure? He told me yes and i was very excited. When I received my income tax check it was only for 7283.00 so I called the IRS to see if someone had garnished my taxes and they told me no. They told me that Jackson Hewitt gave me the wrong refund amount so when I called the man at Jackson Hewitt who prepared my taxes to question him about the problem he told me that there was a glich in the system and that he was sorry and that he had been getting alot of calls about this same problem and that there was nothing he could do.
I then called the corporate office so I thought and a lady answered the call and took my complaint and told me that she would make my problem a priority and that I would would be hearing from the corporate office on Monday because it was a Friday. She said that she would have to forward the complaint to corporate, well its been over a week and I still have not heard anything from anyone I called back and spoke to the same woman who absolutely knows anything about anything! And all she could say is Im sorry I will forward this to corporate and I told her I thought you already did that!
The bottom line is I would like for Jackson Hewitt to give me the $1200.00 dollars that my paper work says that I should get. It is not my fault that the system has a glich in it and that is not a good enough explanation for me I should be compensated because i paid them over $300.00 dollars to do my taxes and then they make a mistake and the only thing they can tell me to try and make me feel better is that this has been happening to alot of people this year. I will never use them again!
I had made plans to pay off some things with all of my money and spent some money that I would have not if I had known that Jackson hewitt made a mistake