Complaint / review / scam report
Intuit
I used Turbo Tax Deluxe to process my 2008 federal and...

Complaint / review text:
I used Turbo Tax Deluxe to process my 2008 federal and state returns. After completing the returns, I clicked on e-file.intuit asked me pay $19.95 via my credit card to e-file my state return. After entering my credit card info, Intuit accepted my payment and sent me a confirmation via email. However, at that point the program stalled and the state return never got filed. When I ran the program again, it picked up where I left off, except that it wants another $19.95 payment, even though I have an email from Intuit confirming my first payment. The program doesn't recognize that I already made my payment for the state return. From what I see on the message boards including Intuit's own website, many users are having the identical problem and can't get Intuit to acknowledge it.

Contact information:
Author: Contact with Author

Offender: Intuit

Country: USA

Category: Business & Finance

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