Complaint / review text:
My house had some water damage to it. The insurance adjuster came out and said our check would have Freedom Mortgage's name on the check as well. I called and got the shipping info for Freedom Mortgage, and the rep acted as if it would be a quick endorse and return process. Well, it is actually an act of Congress. They sent my check made out to me back and said I had to endorse and send to them. Then they sent me a boatload of information that at I had to fill out and told me I could not self contract the work. They also notified me that they would not send the money over at once, but in three payments. Here I sit, nearly a month after my claim an not one thing has been repaired on my house and not one penny of my claim check have I recieved. I will sure be glad when this process is over so I can refinance (on a mortgage loan I just closed) so I can get far away from these good for nothing scumbags.
Customer service is terrible too, but that is most businesses these days, I guess.