Complaint / review text:
I had the "Jump" insurance taken out on my iPhone 5C. It was damaged by water, and I took out a claim to Assurant (myphp). I heard nothing for over a week. When I contacted them by email, they told me that they were all out of iPhone 5Cs, and I would have to wait. A few days later, the replacement arrived, not in an iPhone box, but simply shrink-wrapped.
A couple of weeks later, bizarrely, the screen cracked just while in my pocket. I figured I would have it repaired at the Apple Store, instead of taking out another claim. And here's the thing. When they looked at it in the Apple Store, they immediately identified it as a counterfeit iPhone, and refused to touch it! And, once it had been pointed out, you could see many little differences between this phone and the real thing. So there it is. They replaced my iPhone, quite illegally, with a counterfeit. Now I have to go to T-Mobile, and figure out how to sort out this mess.