Complaint / review text:
I could not download the TurboTax CA state software through the TurboTax Federal program as advertised. No manual downloads for state taxes are offered. I spent over 40 minutes waiting for online help and another hour with the representative who could not solve the problem working from a canned desktop support program. I could tell by the questions he asked that no help was forth coming. I am an advanced user and was way ahead of him at every turn. It was a joke! He always brought up the firewalls as the problem. No, I disabled them purposely to see if the download would work! The federal updates downloaded without a problem with the firewalls enabled. I have used TurboTax for many years and never had a problem. I will not use the program again unless they reinstitute manual download capability for the state program. TurboTax is not taking responsibility for their flawed program or download server problems. Is there any recourse? I am ticked to the max with Intuit/Turbo Tax. I will now be forced to buy another tax program to complete my taxes.