Complaint / review text:
I contacted SunTrust to refinance an existing mortgage (they hold the original) that has high equity and less than 3 years left on the balance. The money would be used to pay off a credit card and to replace the roof and windows. After doing everything necessary, the loan was refused because according to Suntrust, someone in the loan department wrote that the Divorce Decree stated I was not set foot on the property. This was an outright false statement. SunTrust took my money for the refinance application, property appraisal and I am left with a refusal. I have filed a formal complaint with SunTrust.