Complaint / review text:
I recently had added some funds to my paypal account using a moneypak I purchased from a local CVS. I added the funds successfully to my account and also I already had funds in my account from sales on EBay.
Well, I attempted to withdraw some funds and transfer them to my bank account which was already verified thru the PayPal system. I went to the screen to withdraw only $100.00 and I get this message, "Your account is limited and you are not allowed to withdraw any funds until the issue is resolved and go to the resolution center to resolve it. So I went to this resolution center online they have and it informed me there is a limitation on your account to due to your account associated with another email address. I looked at the email address they were stating was associated with my account and I had never seen or used this email address.
So not knowing of this I went to the screen to contact PayPal and I pressed on the "Call Us" button. I got back a toll free number with a 6 digit code for a one time free call. Like anything else I got this automated system and if asked me what my issue was and how to direct my call. Finally and there are miracles I was actually speaking to flesh and blood on the other end of the phone.
I explained professionally to this individual what the situation was and he was bringing up and reviewing my account. He came back and told me the limitation is there due to your account being associated with another email address. I informed him I do not know of this email address or ever had it or used it. He informed me that until I pay off the balance owed to PayPal from this email address the limitation will remain on my account.
My voice started to become more stern about it and he knew I was upset about this. I asked him why would I owe a balance on another email address that I have never had. He replied there is nothing I can do to assist you any further. I replied to him and informed him you are holding my money hostage in your PayPal system due to a balance from another email address I never had...?
He replied, you will have to contact our legal department in order to correct this. I replied alright what is there address and land line telephone number...? He gave me the address and then told me I can't give you a phone number as they do not have one. I said to him, no telephone number who do you think you are trying to lie to here...?
He said, they have no telephone number and is there anything I can do for you and if not have a good day then hung up. Pissed wasn't the word, livid was more of the term. I couldn't believe the way I was treated, plus these Bastards are holding my money and saying I owe money for another email address associated with my account.instead of getting more angry by the minute.
I picked up the phone and called my private attorney, got him on the phone, explained the entire situation to him.
He indicated to come into his office tomorrow to start and commence immediate legal action and civil lawsuit against PayPal immediately as that was the only was to legally resolve it. Don't use PayPal as sooner or later you will be burned for sure...!