Complaint / review text:
I did my taxes with Jackson Hewitt on January 30,2009 and i my taxes put on an I-Power card which I received my taxes the next day on the 31st. I tried to pay my T-Mobile cell phone bill with the pre-paid card. The rep from T-mobile said my payment didn't go through so i told her it was money on the card.
Well she tried it a second time to be sure she had the right information. So again the payment didn't go through again. Well Jackson Hewitt froze my money. They been having me calling T-Mobile for a letter from a manager and running back and forth to T-Mobile stores for a letter which T-Mobile does not do. My money has been frozen since January 31st.
Jackson Hewitt customer service on the I-Power card are so Rude and when asking to speak to a manager or supervisor they hang up on you. The amount of money is $322.70 that they are saying I have to wait until T-Mobile accept the payment. I had to pay my bill with a debit card through my bank and the rest in cash at the T-Mobile store.