Complaint / review text:
So, let me begin with the fact I started with USAA 10 years ago. I loved them. They pioneered the using your phone to cash checks, the mobile app for banking, they were ahead of the game. Their rates for vehicle insurance, renters insurance were all phenomenal. About 3-4 years ago it started going downhill on the insurance side (be aware, banking wise I love it/checkings/savings). My vehicle insurance spiked, so I went to state farm this year and received immediate savings vs. Usaa of over 300-400 bucks... For the identical coverage. I signed up for homeowners insurance when I bought my house last year at $1050.00 that was built into the mortgage payment. Suddenly, about 4 months ago it spiked. I was now paying a $100-$150 more per month because of the added insurance costs. That is unacceptable.
So finally, I noticed today they added $40 bucks on top of the normal fee for 5,000 in valuable jewelry... AND then they tacked on another $100 to the $1,250 in homeowners! So, lo and behold I went to my guy at State Farm and he gave me a near identical quote for $1030.00 with actually better premiums than what USAA said they would do to reduce the costs. Needless to say, I'm sorry to go as I truly love what USAA has done for me. But money and coverage is the key, and I do not feel the feels anymore on the insurance side.