Complaint / review text:
Through my Dr's office a request for injections for my knee (Supartz Injection) was submitted to OptumRX in early October, around the 10th... To date I can't get any information on this request. I have placed calls to OptumRX requesting the status of this request and the answer is always the same..."we did not get the request in writing." I have been with my Dr's office which has been rate all 5s in their customer service has continued to be an advocate for me continuing to complete and submit the required forms OptumRX states they never received. I have call Untied Healthcare to request assistance but to date I have not received a resolution. This ridiculous!!! United Healthcare should be embarrassed to be associated with this company unless this is all a ploy of United Healthcare to save money by allowing a incompetent company such as OptumRX send their customers through this frustrating process to avoid a approval. Whatever the reason is for United Healthcare to allow OptumRX to handle THEIR CUSTOMERS in this manner is unacceptable! I am really considering changing insurance companies since it is open season.