Complaint / review text:
My mortgage was being serviced by Chase until the end of 2013 and at that time it was sent to or otherwise being handled by Carrington Mortgage. I was told that there was a $678 escrow shortage - and I paid it hoping that my monthly payment would go down as a result. The following month, my payment went UP again - I call each month and Carrington openly said that they made a MISTAKE. No one would ever totally explain the MISTAKE but it requires me to pay an extra $100 per month or yet ANOTHER $662 AS AN ESCROW SHORTAGE.
I recently told the customer service rep that I was enormously disappointed and that I would write to the commission hoping to get an answer. I just want to pay my bill - the lack of communication between myself and Carrington is enormous. I feel sorry for anyone that now has their mortgaged being serviced by them. I am exhausted and do not feel I am responsible for their admitted mistake. I was even denied the opportunity to have the NEW escrow shortage amount spread out over a few more months. Again, I want to pay my obligation - but their mistake should be their mistake. If so many people are having difficulties - why isn't there someone somewhere overseeing their repeated errors? Carrington is making the journey of being a homeowner not part of the American pride it is supposed to be.