Complaint / review text:
I called Aetna to verify coverage for acupuncture services and they verified it. I went to a doctor. He billed Aetna. Aetna didn't pay him for months. Then the doctor and I had to call Aetna over and over and spend many hours on the phone with them, listening to them lie about why they hadn't sent the payments.
It took 6 months for the doctor to even get a penny from Aetna, and when he did get paid, it wasn't the full amount that he was owed.
Aetna made more false excuses, doctored the records, and flat out lied.in the end, I had to pay out of my own pocket to the doctor, and I filed a complaint with the state insurance commissioner.
I have zero respect for Aetna.
It's a corporate criminal.