Complaint / review text:
I have a new iPhone 6 that was damaged when it fell on November 30. I filed a claim on December 1. The claim was approved and I was told a new one would ship overnight and I should look for it the next day. I paid the deductible of $175 at that time. A week later, not having received the replacement phone, I called and talked to a claims specialist and she told me they were out of stock and she didn't know when they would have stock. She told me she would email an authorization for me to go (only) to a T-Mobile store and purchase a new phone and send the receipt to them for reimbursement. The email never came. I called again and got the same run-around and no satisfactory answers.
Reading here, I see that I am only one of many who have gotten this horrible customer service from Assurant. It seems very much like a scam as they are collecting insurance payments and deductibles, but avoiding sending replacement phones and avoiding payment of claims. I will NEVER buy another phone from T-Mobile and NEVER insure anything through Assurant again. Go directly to Apple and buy your devices and buy Apple Care. They are wonderful. As for this claim, I plan to call the local news investigative reporter and see if I can get Assurant some real publicity of the negative variety.