Complaint / review text:
USAA Froze our account because someone in their organization marked us as North Korean Terrorist. Meanwhile, we are unable to receive VA disability benefit, Life insurance policy has been terminated, our daughter college fund monthly withdraws have been suspended. To really make matters worse, they never contacted via mail, phone, e-mail to let us know that they were suspending the account. We are not North Koreans. Someone has really screwed up within USAA. There is too much governmental control in this Banking system. Racial profiling is uncalled for those who serve their country to spend a year in combat. They had no answer for me other than: "Prove to us you are not north Korean."