Complaint / review / scam report
Blake & Associates
Over charging and refuse to refund

Complaint / review text:
My Wife had an account with Price and pride, but she lost her job and could not pay the account (which then was handed over to Blake and associates for collections, after she had reported to be un employed) when we got married, I then took over the payments and finally could afford to settle the account. One consultant called us from Blake's call centre and advised us the settlement amount was R5910 and when we got to the store we were required to call the call centre again so that the store lady could also confirm the amount and then we were told by another consultant that the amount is R6110. We then paid R6110, but later when we called for paid up letter we were advised that we over paid by R200 as we were supposed to have paid R5110, but they can not refund us the money as they are just collection agent and the money is paid to the store, but the store also advised that they can not refund us the money as the money was paid to Blake and Blake was the one who advised us of the wrong amount. Veriash - supervisor did admit on the call that the fault was at their side as they advised us of the wrong amount and yes we over paid, but they will not refund us as that is not their policy

Contact information:
Author: Contact with Author

Offender: Blake & Associates

Country: South Africa   State: All Country   City: Queenstown

Category: Business & Finance


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