Complaint / review text:
When I called 1Life to get a quote for Life Insurance for my dad (policy number: 112635445), I was quoted R300 000 life cover for a premium of R462.14, after making about 2-3 payments I then received the policy document, which I must add, I had to call NUMEROUS times to get it e-mailed to me, now I discover that my dad's policy states that he is only covered for R100 000 life cover and R200 000 disability cover??? This was not mentioned to me and so I started dealing with Wayne who confirmed that their consultant made a mistake and they were going to fix this, I gave Wayne enough time but I had to make follow ups as Wayne did NOT call back as promised, now Wayne said his supervisor and manager are not willing to change the policy as what I was quoted? Is this NOT a breach of contract??? I only agreed to take out the policy because I was happy with what I was quoted and now 1Life is going back on their word? I am NOT HAPPY with this!!!