Complaint / review text:
For about 2 years or more now, I have been getting my new AARP Medicare Complete card with the incorrect primary care physician. Actually, there is no such physician at the clinic I use. I have called, written twice, and tried everything in my power to get them to put the correct doctor on this card and in my account, but to no avail. They don't even answer my letters and impossible to get them on the phone without long, long wait. So, here I sit, yet AGAIN, with a new card for 2015 and with a physician name on it who doesn't exist and who is NOT MY PRIMARY DOCTOR. What steps can I take to get them to acknowledge my request? I should have cancelled while it was still early enough but will think about another insurance company next year.