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Complaint / review / scam report
OptumRx
It was time for my refill on my prescription, so I went...

Complaint / review text:
It was time for my refill on my prescription, so I went online and went through the process of the refill order. A week later, I get a letter in the mail stating that my order was delayed and would be there in 7-10 days. Two weeks later, I still had not received my medicine. By this time, I have ran out. I called OptumRX and the representative said it never shipped for some reason. He promised to overnight the medicine the next day. Two days later, still no medicine. I tracked the ups confirmation number on the email for shipping and UPS said that a label had been created but the item was never shipped. When I called OptumRx, they said it had shipped. So I asked them to track it and they said that UPS was wrong. I asked why I hadn't received the package since it was supposed to be overnighted. They said I had to take it up with UPS. When I called UPS, they said that the package was never received by them.in the meantime, I'm without medicine for two weeks... So angry! I'll never use these fools ever again.

Contact information:
Author: Contact with Author


Offender: OptumRx

Country: USA
Site: www.optumrx.com

Category: Business & Finance

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