Complaint / review text:
We had an ice and snow storm early Febuary. I had damage to my house as well as a tree that took out part of my fence. The tree itself was blocking my way to my back yard. The power also got pulled down. Lucky for me the power company cut most of the damage away. I have a dog that goes in my backyard and due to the fact that my fence (gate) is damaged I can not let her go out without supervision. I have gutter that was pulled away from the house due to the ice. I have a down spout that is no longer attached to the gutter. It was the entire top of the tree. Some fell on my side and the other landed on my neighbors roof. When he had a company come out and take the tree off of his house everything was put over in my yard.
I have been in contact with Liberty Mutual. It seems as no one is or has been working on my claim. I found out today that my claim had been CLOSED. I used to work for a regulated company and I know about mean time to repair and this is why my claim was closed with no resolution. I was also told today to get a contractor out (it would be more than one - one for the gutter and one for the tree and possible one for the gate) this is totally unacceptable.
Liberty claims has not worked with me at all and I want this matter taken seriously (as the tree is now leaning) and could possibly come down in a bad storm and it would do way more damage to my house. It would take out at least 1/4 of my roof and trusses. I want Liberty to resolve the claim by April 3rd.