Complaint / review text:
They have a slogan that says "Instant, Accurate, Simple", they failed on all three. Accurate? The loan originator tended to let his mouth get ahead of his brain. He sold me the loan in part by telling me that I would get a credit that would cover the closing costs and I would get any remaining amount of the credit after closing costs were covered. Later I had to point out to him that their own paperwork stated that under no circumstances will the borrower get any excess cash from the credit. Then he apologized for the mistake. Also he tended to exaggerate when referring to low interest rates and large credits. The actual numbers were never as good as he made you think they would be. The paperwork had inaccurate figures. For example the figure for the current loan amount on my property was double what it should have been. I was told it was a mistake created by the system and fixing it would cause things to have to be done over again. There were other figures that were incorrect maybe as a result of the lean amount being incorrect.instead of him fixing the numbers I went through the whole process having to repeatedly see these incorrect figures and it really put me on edge. After all refinancing a mortgage is all about numbers and you don't expect them to be incorrect.
Simple? They should have eSign.instead I was asked to print out all the pages of the initial contract and sign the required pages and then scan all the pages and email the signed contract to him. Any additional papers to be signed were done the same way. Very inconvenient. Also the coordination of documents becoming available for review on their website and the borrower being notified that they are available for review didn't always happen in a timely manner. Sometimes I'd accidentally discover that there was something posted on the website for me to review and I was never notified. That whole process should be explained more thoroughly by the loan reps.
Instant? My whole process took 45 days or a little more. Don't know why because I supplied all requested information in a timely manner usually the day it was requested. They weren't even ready for the closing at the scheduled time. The closing agent had to go to another appointment to utilize her time because Amerisave didn't have the paperwork ready at the pre-scheduled appointment time they set for the closing agent. I wouldn't use them again. Their process needs to be improved in the ways I mentioned above. I don't know if I'd use any online service again. This experience made me insecure with all the inaccurate figures.