Complaint / review text:
Let's just put it like this. My mom has been with Health Net most of her life. Her doctors were treating her for something she probably never even had. The medication only made her symptoms worse. They didn't listen. It took a surgery from a specialist to tell her she has a liver disease. She has been in and out of the emergency room for some time now and every time a doctor from the ER contacts my mom's primary doctor, he says she not his patient yet he prescribes medication and signs off on refills and she sees him every couple of months or so, instead of directing her to someone who can help her or giving other doctors permission to treat her for what she has or even filling out forms other doctors need.
It's so upsetting when my mom asks him, he says it done. We wait, receive call from other doctors saying they never received anything. And it's an ongoing fight to get the simplest of things done. She's taking a medication the requires a blood test done monthly due to her liver conditions we never even knew until someone from Health Net came to our house to do a yearly review and explained what each med was for and what should be done with each one.
My mom is getting no help with her condition from her doctor and he won't do anything to help her. The guy said he'd have someone call within a week so she can be switched to someone who is willing to help "build a team" is what he called it. It's been a month and nothing. We've tried switching to another insurance so she could be seen at UC Davis. The process is taking forever. Meanwhile, my mom goes days without eating due to pain and every now and then, we go to the ER to see how her liver is doing. I don't know what I can do anymore. It hurts to see her in pain, to see her hungry, and when she eats, the little that she does, she throws it up. And no one will help. Maybe not all of Health Net's doctors are this worthless but this one I feel shouldn't even be treating people.