Complaint / review text:
I have made all my payments on time, never late. I'm a driller on an oil rig and as the cost of oil dropped so did my work. I called them to let them know my situation and they said they would do a deferment payment if I would pay 55.00. I said I would go put the money in my account and call right back with my debit card info. I went to the bank, came back, called them within two hours and they told me there was nothing they could do. As I got upset and continued to tell them what their rep had told me they said that that offer was a first come first serve. As was getting quite heated I asked to talk to a manager where she began telling me I'm a liar that their rep never said that to me. I have never ever experienced such rude customer service. I have another vehicle I financed through security service federal bank - they have been fantastic to do business with. I would recommend stay away from Westlake financial as they are rude and dishonest and very unprofessional. They have also taken my payment on multiple occasions and not deducted it from my loan so make sure you watch your account with them.