Complaint / review text:
I was charged $70 in overdraft fees for 2 charges - $11 at Barnes & Noble & $15 for gas. At the time I made these charges, my account balance was positive $50. Suddenly, 2 days later, I see my account has been charged 2 overdraft fees of $35 ea. I called to inquire about this as it must clearly be a mistake and was rudely told it was not a bank error and that there was nothing they could do about it. I asked if they would allow a courtesy refund for the charges as I had never requested this before, but I was told that because my account had been charged overdraft fees before that my account did not qualify.
I once again asked if they would at least now honor the courtesy refund since we had never been extended that in the past and the representative told me that my account was not in good standing. I was then transferred to a supervisor but not before the rep I was talking to had a chance to explain her side of the story first. Basically, the supervisor repeated everything the rep said but found a way to be even more rude. I am genuinely & utterly disgusted with BOA! I can't believe they are still allowed to operate. The only reason we bank with them is because this is the bank my husband's job banks with and it made cashing the checks easier. But after this, I will be switching to another bank that offers free checking with direct deposit!