Complaint / review / scam report
Nationstar Mortgage
I was in the process of refinancing my adjustable rate...

Complaint / review text:
I was in the process of refinancing my adjustable rate mortgage to lock it on a fixed rate. This process took well over 7 months with little contact. I had more contact with the mortgage processor. My main goal was to lock in and also not pay closing costs. I was assured many times of the no closing costs, don't worry about it, etc from Mike. When the papers came one day prior to my closing date I was shocked to see that over $14,000 had been added to the principal amount of my mortgage. After much back and forth with the processor we finally got a hold of my mortgage broker who told me of an error in the records, he then said it could be reduced to approx $4521.

I felt very uneasy about the loan process and the length of time it took and never really getting an answer to my questions. So I backed out of the loan and did not go through with the refinance. I could never get a closing date and then I am told "well the closing is next Wednesday. That's the date and that's it." Was not happy with the company at all...

Contact information:
Author: Contact with Author

Offender: Nationstar Mortgage

Country: USA   State: Texas   City: Dallas   Zip: 75019
Address: 8950 Cypress Waters Blvd

Category: Business & Finance


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