Complaint / review text:
I purchased Turbo Tax online to file my federal and state (Arkansas) return. Everything went fine with the federal but when I got to the state section, I made the mistake of checking the box wishing to file an amended return. I immediately (before e-filing any return) went back and took this off, but it wouldn't go away and kept causing an error that prevented me from e-filing. I called Turbo Tax three times over this issue. By this time, I had e-filed my federal return because it specifically said on the website that I did not have to e-file federal and state together. Now that the state has been corrected by the Turbo Tax people, I am unable to e-file.
I again called Turbo Tax, who tells me that in the state of Arkansas, you must e-file your federal and state together or you will have to mail in your state. That was not what the website stated and I demanded to speak with a manager (which the rep would not allow). I am still waiting on a refund of $34.95. I will never use Turbo Tax again and am sure to tell everyone I see not to use them either. What a joke!