Complaint / review text:
On the evening of 26/12/14 I tried to draw R500 from a Standard bank ATM in the Eastern Cape. I received an SMS saying that the R500 had been taken out of my account but the ATM did not issue me any money and gave some message about a connection error. The following morning I phoned Standard bank and they confirmed that the R500 had been taken out of my account. I was assigned a Service request number and was told that the due date for my request was on 05/01/15.
After hearing nothing from them I went into the Broadacres branch (05/01/15) to query what was happening. They said they would escalate my request to "Level one" and emailed the respective Standard Bank Employee. After two days I had still not heard anything so I returned to the bank and they escalated it to "Level two". Once again nothing happened so I went back to the branch and they emailed the "level two" employee yet again. Several days have passed since then and I have still heard nothing from Standard Bank.