Complaint / review text:
Until recently, I had an account with Washington Mutual Bank. I have always had a good experience with them, so when a credit card offer came in the mail, I decided to apply and use the WaMu card. Then, Chase Bank bought WaMu, and without warning me, Chase Bank increased my interest rate to 29.99% on my balance. When I called to ask why, they said it was because Chase Bank was the new card carrier and that this was a typical practice. Further, as far as the customer service representative could see, there was nothing he or I could do to change this at this time. I am very disappointed in this type of behavior by a bank. I have learned my lesson. But I wanted to let you know that if there is any formal complaint filed against these banks, put me on the list of people that would like to testify against these types of practices. Thank you.