Complaint / review text:
I saw that Jackson Hewitt was giving a $50 prepaid visa card if you file your taxes with them and since I have been recently laid off, I was in desperate need of some extra cash. I was not told until halfway through the filing process that your refund has to be over $150 in order to be eligible for the prepaid card and also if I decided not to go through with the filing process that I would need to pay a $49 fee for their time. I did not work much in 2014 so my refund amount was $321 after my earned income credit was applied. That made me extremely happy at first because I assumed I would receive the gift card and have a couple hundred dollars in a few weeks.
But then my tax preparer informed me that I did not qualify for the card because I was charged $216 in fees! I told the preparer that I should just e-file it myself because that amount of fees is ridiculous! But because I did not have $49 on me, I had no choice but to allow the filing to go through. I am extremely angry about these crooks at Jackson Hewitt. They reel you in with a free offer and then pile on enough fees to make sure that you aren't approved for it. I did not have any children to claim or property taxes and think it is insane to pay 2/3 of my refund in fees. I will tell everyone I know to never ever use Jackson Hewitt. This company should definitely be investigated because something is definitely wrong.