Complaint / review text:
I had a WaMu credit card, never made a late payment and always paid more than the minimum. When Chase took over WaMu, they never sent me a statement for the next month. When I pulled up my account online, it said that my payment wasn't due for 3 more weeks. But I noticed that the interest had gone from 10.99% to 29.99% and there was a $39 late charge. I called Chase right away, and they said the payment was 10 days past due. I explained that I never received a statement and thought that since they just took over WaMu, there may have been a lag. Not only that, but they changed the due date on my payment.
I explained my good payment history and asked if I made the payment right away, if they could remove the late charge and return my original interest rate, as it was an honest mistake even though I felt it was their fault for not sending a statement. The customer service department wouldn't even consider negotiating any terms whatsoever with me. I was so furious that I cancelled the card. You would think with the economy the way it is, they would want to keep the customers that always pay on time and have a good credit score. I will never use any Chase product. They are preying on the American people. I wonder what kind of bonus their CEO will get this year?!