Complaint / review / scam report
Chase
I had a WaMu credit card, never made a late payment and...

Complaint / review text:
I had a WaMu credit card, never made a late payment and always paid more than the minimum. When Chase took over WaMu, they never sent me a statement for the next month. When I pulled up my account online, it said that my payment wasn't due for 3 more weeks. But I noticed that the interest had gone from 10.99% to 29.99% and there was a $39 late charge. I called Chase right away, and they said the payment was 10 days past due. I explained that I never received a statement and thought that since they just took over WaMu, there may have been a lag. Not only that, but they changed the due date on my payment.

I explained my good payment history and asked if I made the payment right away, if they could remove the late charge and return my original interest rate, as it was an honest mistake even though I felt it was their fault for not sending a statement. The customer service department wouldn't even consider negotiating any terms whatsoever with me. I was so furious that I cancelled the card. You would think with the economy the way it is, they would want to keep the customers that always pay on time and have a good credit score. I will never use any Chase product. They are preying on the American people. I wonder what kind of bonus their CEO will get this year?!

Contact information:
Author: Contact with Author

Offender: Chase

Country: USA   State: New York   City: New York   Zip: 10017
Address: 270 Park Ave

Category: Business & Finance

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