Complaint / review text:
After receiving an email from Intuit about Turbo Tax, I sent the following. I am wondering if anyone at Intuit cares about their products.in the unlikely event someone reads this, know that your company is failing its customers in more ways than Turbo Tax. This is truly unbelievable. Certainly not sure if anyone reads this, but the GM who sent this email seems to be the fall guy.intuit has really lost its way. This email is poorly written. Not really clear about what is wrong. Is it that you are taking forms C, D, etc from your basic product? What lunacy. Those are basic forms. Or what to do about it if you haven’t used it yet. I guess you don’t realize very few people who use these forms will have filed before the end of January.
As a Turbo Tax and Quicken user since V. 1. (including Quicken Bill Pay) in both cases here’s my recent experience. I found last year’s Turbo Tax to be clumsy and awkward. Something unidentifiable had changed. The process was different. By the end of the form it was hard to determine what had happened. About Quicken. You should Google quicken reviews about crashes. I have had 4 separate calls to Quicken support on the same issue. Ultimately they updated me to 2015 from 2014 (which you forced me to buy although I didn't need a new version). But I still have the same problem. If you truly search the internet you will see it is very common.intuit is seriously losing their way. Does anyone care? Doesn’t seem so.