Complaint / review text:
The financial counselor was annoyed that I had elected to manage my own student loan funds. I requested several invoices to send in a check for payment for my upcoming class. I was told to retrieve the information on my student website. I advised the counselor, Tim, that an invoice to download or the ability to make a payment was not available. He told me that I had to give him my credit card number over the phone or otherwise I would not be able to attend class. I refused and again requested an invoice to be mailed or faxed. I told him that according to Federal Guidelines, I had to keep accurate records of my student loan funds. He insisted that I give him a credit card over the phone.
When I refused, he locked me out of class. The Financial Manager, Chad, told me in order to receive an invoice, I must post attendance in the classroom. I told him I could not post attendance because I have been locked out of class. He said, of course, because I refused to pay for the class. I told him that I need an invoice and a receipt before I pay for class. He said no problem, I can give him my credit card number and he will post the payment as a credit to my account and then at the end of the month, I will receive an invoice. I refused. I needed to see what I was paying for. He then said that I will not be able to attend class because he is not allowed to send out invoices.