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Complaint / review / scam report
Standard Bank
Shocking service at Standard Bank Irene Mall

Complaint / review text:
I am turning 23 this year, I knew I would have to change my student achiever account into a new account. I was told by consultants at Standard Bank that there are no options for me. They also said that being issued with a plain debit card is all they could do for me, and if I needed more than R2000 per day I should draw cash. Worst advice ever?
I was also told that maybe I should enquire at Centurion branch because they "only help NORMAL people" at the Irene branch.
I then decided to open an Account with Absa and transfer my money into my new Absa account. I again went to the Irene branch for them to transfer my money. The consultant did not know the procedure for the transfer and followed the wrong process about three times before being helped by someone else. Then she informed me that the system was in fact down and they would contact another branch to do the transfer and phone me to confirm - I am still waiting for the phone call to confirm the transfer went through.
I also did not appreciate the comments by the people working in the branch upon them finding out I had moved to Absa. Saying things like "good luck with that" probably isn't the best way to keep clients.

Contact information:
Author: Contact with Author

Offender: Standard Bank

Country: South Africa   State: All Country   City: Irene Mall

Category: Business & Finance


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