Complaint / review text:
My husband needed to use his phone insurance because his charging port stopped work on his Samsung Galaxy Note 3. After paying $175 deductible. We received the new phone and mailed the broken one back in the prepaid envelope. 3 weeks later we receive a letter from Assurant stating they never received the phone. I called Assurant and they gave me the tracking number. The package was never receive and was somewhere in transit. The lady at Assurant told me I needed to call USPS and find out what happened. Upon calling USPS, I was told that I could not place a tracker on the package because it was not my package.
So, back to calling Assurant, again. After speaking with Evelyn and receiving no help I asked to be transferred to a manager. Derek, the manager I was transferred to, was no help either. I was told that Assurant does not file claims for lost packages and that I was responsible for finding the lost package or filing a claim. I was told that whatever money I received from the claim could go towards the bill they were going to send me for the new phone. SERIOUSLY!!! Needless to say, I lost my cool and went a little crazy.
With nowhere left to go, I called USPS again. The lady at the post office said that the postage was prepaid and the person who paid for the postage is responsible for the claim. Assurant was the permit holder for the postage and therefore I could not file a claim. So here I am stuck between Assurant not filing a claim and USPS not allowing me to file a claim and I am going to be the one billed for the $700 phone I received because Assurant did not receive the damaged phone. FML!!! How does this happen?
Upon calling Assurant back, I spoke with Patty. Patty would not transfer me to Derek the manager and she told me there was no Derek that worked there... AGAIN SERIOUSLY!!! What kind of operation are you people running? I have been a T-Mobile customer for almost 13 years now and I have never seen something so backwards in my life. So, now I am going to get a bill for the phone and what am I supposed to do? I have a feeling T-Mobile may have just lost a good customer because of these yahoos they have doing their insurance. Never file a claim. Save your money and your time.