Complaint / review text:
I began filing my 2015 tax return with TurboTax. When I opted to have the prep fees deducted from my refund, they charged me an additional $34.99 and were going to file my taxes electronically. When I removed that option and paid on the spot, they immediately brought me back to my returns and said if I didn't fix the problems at hand, I would have to file by mail. This is the same return they were willing to file electronically seconds ago as is. They have deducted the fees amassing $77.02 and I haven't yet completed my return. I am not able to talk to a customer service agent and I am not able to file my taxes electronically. I am now out of $77.02 and my taxes are yet to be filed.
TurboTax starts out on the false premise that they are a free software, then midway in filing your return, they deduct money from your refund if you opt out of using the Deluxe software. State is an additional fee and having the fees deducted from your refund is an additional fee. By TurboTax is done, you would have been better off financially going to a tax expert to complete your taxes. I would encourage you to stay away from TurboTax.