Complaint / review text:
They rejected a bank-to-bank transfer I made to them. Their reasoning was 'system upgrades.' 3 months later they are trying to debit my account for the same transfer, even though they already debited it at the time of the incident. They did not notify me of their debit, just took another $600 out of my account one day without me knowing. I spent all of one day and several phone calls with their customer service. No one seemed too concerned and kept making up illogical reasons for their mysterious debit.
They came up with several incorrect stories, trying to convince me that $600 had not been debited (even though I was looking at a statement from them saying it had been). If I had not aggressively fought this, they would have been very happy to keep $600. I have yet to retrieve my $600 even after providing proof from the other bank about the transfers.