Complaint / review text:
I had an accident on the 24th Dec, my car was towed after speaking to a Hollard consultant. A week later I spoke to Hunadi who assured me she had sent an assessor and my car would be towed to a panelbeater BB Cars Wynberg. Same lady calls me about 2 and a half weeks later to say I must find out from the panelbeater when the car will be ready. The panelbeaters said the car was not there. I called her she said she would sort it out. A week later the car was still not there. I had 3 days left on the courtesy car, out of the 30 days. I spoke to Lebohang who said the best he could do was to extend my courtesy car by 11 days. I have returned the car & I'm told my car will be ready in another 2 weeks. I'm stranded with no means of transport because of issues that have nothing to do with me. The towing guys told me that Hollard is the worst they said I have a long way to go and now I have 1st hand experience. Really pathetic, to have to run after people on a daily basis to do their job. Now I have to it up because 11 days is the best they can do! I'm sure to tell everyone I know.