Complaint / review text:
I trade stock options and use the Scottrade Elite program. Within the first few minutes, I wanted to sell my Apple Computer options at the bid price, however the order didn't execute. The options platform I was using was quoting bogus bids so I called the technical support people where they monitor their servers, etc. And they had the same bogus bid quote.
They showed me an alternate way of how to get a real-time option bid but that was after I had lost a large portion of my initial investment. I've also had problems with their servers cutting off, restarting again, and then freezing up. I've noticed also the data transfer rate (in kbps) to be extremely slow at times to the point of freezing up. I call them about it and it usually is resolved but not every time. I've noticed again that from the options platform, quotes come in real slow at the opening bell and especially when the trade is in my favor. By the time I want to sell the option, the time delay has cut into my potential profit. I lost about $2,400.