Complaint / review text:
I have been trying for months to pay off my loan with Springleaf Financial, but because they screwed up I'm now paying more. My ex-wife filed for bankruptcy and even know she did not claim Springleaf Financial under her bankruptcy they still sent what was supposed to be my last payment off to my ex-wife's bankruptcy trustee. Long story short I had to get my ex-wife's bankruptcy lawyer to contact Springleaf. I had to pay an extra payment because they sent mine off to a trustee. Springleaf told me I'd need to contact the trustee to reclaim my money they refused and the trustee told me I'd have to contact Springleaf because it was their incompetence and never should have been sent to the trustee in the first place.
Now a month later I check my account online to make sure my balance is at $0.00 because I made that extra payment to just get the loan paid so I didn't have to deal with this anymore. Now my account shows I owe $30.97 and every day it is accruing interest. But now I'm told I can't pay the loan off because my ex-wife's bankruptcy is covering the $30.97.
Springleaf also claims the trustee is now returning my payment to Springleaf but I'll have to wait another week for them to review my account all while interest is still accruing.interest accruing because of their incompetence of a loan that should have been paid off months ago. Not to mention the horrible customer service. Not even a "sorry sir we'll get this taken care of for you" not one remorseful word had come from their mouth even know they've acknowledged this whole disaster was their mistake. I can't wait to be done with this company