Complaint / review text:
This morning (19/2) I was informed by Nozi that they were 'printing my documents for scrutiny'.
FNB has been 'printing my documents for scrutiny' for 4 days now!
I am prepared to accept delays, but on Monday I was promised a reply by 14h00. No reply was forthcoming.
Today they are still printing the documents. Why is there no direct communication path to a single person?
Why, after a Mr Van Zyl promised to assist I am unable to speak to him? He 'may not speak directly to customers' I was told. Then why did he email me on 16/2 with a mobile number that does not work?
This is ridiculous; my business accounts are frozen. This after spending the better part of a week being given different information by different people within FNB and, even worse, being to by FNB staff who fail to communicate.
After 35 years at this bank this is absolutely unacceptable! FNB, how can you help me, you ask. You can start by treating me like a customer and actually following through on your promises! Oh, it would also be nice if you could unfreeze the accounts so that I can access MY OWN MONEY!!