Complaint / review text:
I have tried numerous times to get someone to help with an issue I have with my taxes that were done by Jackson Hewitt. I had my taxes prepared at JH, in 2007 for my 2006 tax return. Well last year, I was notified from the IRS that I owe money back not due to filing my taxes paying the government back, but a mistake by Jackson Hewitt, where they put in the wrong income earned than the form I gave the preparer. I have never in all my years of getting my taxes filed had any tax preparer make up numbers, change to get more back nothing, this was an error by Jackson Hewitt.
I sent my information with my return back to the IRS disputing this over 4100 payment they claim I now owe, because Jackson Hewitt put an amount that was lower than my actual salary amount. I was counting on my income tax return in full that was filed for 2008, to save my home from foreclosure. I wrote and faxed over a third appeal due to hardship to the IRS, that while under dispute not to take my Federal Tax return because of that, while I am trying to get Jackson Hewitt to be held accountable for their mistake.
It looks as though now that my return was taken and I am at a loss, my home will have to go for foreclosure, I am behind 3 months do to job loss, and now working as a temp making 55,000.00 less than what I made prior to my unemployment last year. I was not notified by mail from the IRS that they declined my 3rd request, I can not get no one from Jackson Hewitt to fix there mistake and be accountable for paying for there error, I am looking to be put out on the street by the end of this month because of this and I do not know what to do.
After all this, this was my result when I did not hear from Sharon after first contact on the 11th of March (09):
Sharon W sent requested information to look at my complaint, called once to ask me to fax over information, never heard from again, come to find out she no longer works for Jackson Hewitt on 05/01/09. Marietza called back, second time, first call person was a Lauren, it took them only 15 minutes to look over my 2006 tax return complaint to call me back and say, since I took money out against my 401K instead of an IRA for my home closing cost in 2005, that is the reason I owed back money, now it is my word against theirs. I had my form from Infidelity that I brought in with me to have my taxes done, I keep all my tax files like most of Americans in the folder from the place I had it done, and filed it, that is why it did not take me long when I first complained to send all my tax information for 2006 although we were in 09 now.
So, her answer was, I must did not bring in the form because if I did it would have been added, nice to assume it was me that did not bring the form or a past employee who just did not enter all me information. I know they are not thorough that is why I stop going to Jackson Hewitt because they could not put my information on right, because I worked in NY, but lived in NJ, oh that confused them, were my return totaled out to one thing, then it was different after 5 minutes, until I had to say it does not sound right, come to find out the guy on 06 that was preparing my taxes forgot to check NY, so it is also possible that maybe he forgot to add my form in there also because the paperwork was there.
It is amazing how companies do not have to own up to mistakes and quickly accuse the customer when they have no clue what happened. No, solution, no I am sorry to have made you wait over 2 months without anyone even knowing there was a complaint sitting on Sharons desk that never was looked at, or blaming me on not bringing in a form, because that is the only way they can say we were not wrong. Out of filing my taxes for over 8yrs, I have never not forgot to give my tax documents I receive, I take everything, and this is the first time my taxes was done by a place that screwed it up so bad, putting me in emotional distressed, the money that was taken by the IRS from my 09 tax return was the money to keep my home 4400, and all I get in 2 months, with no one looking at it, to 15 minutes of oh, you must did not give us this form when you came in, I am not trying to settle for that.