Complaint / review / scam report
Capitec Bank
Disgruntled AND DISGUSTED

Complaint / review text:
I tried to activate this new App they have for remote banking, and it turned out to be the worst mistake i could have ever made. I have been trying to use it for over a week, and it does not work, so I went back to the branch to ask them to deactivate it as it is affecting the way i normally do my internet banking (the token) when i get there they tell me i have to pay R60 for a new token. Why would i pay R60 for a token that I already have... No one ever told me that by activating the mobile banking App, i would no longer be able to use the token... And then they tell me that there are 2 tokens linked to my account, i explained to them that I lost my first token years ago and i went to the branch to get a new one, of which i was charged R125 and i have been using it ever since. Now they say I have to wait 48hours before i can access my account because they have to escalate the problem. I have to wait 2 days because sum1 did not do their job properly, and now i cannot access my account!!! This is outrageous! I did not know that low banking charges meant compromised service!!! Lesson learned! Time to shop around for another service provider! Now i have to tell my creditors to wait 48hr

Contact information:
Author: Contact with Author


Offender: Capitec Bank

Country: South Africa   State: All Country   City: Morning Glen

Category: Business & Finance

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