Complaint / review text:
I had the SAME Exact situation. Not only did they send my bill to a bad address (they got it back).
Then they finally sent me a bill chocked full of late fees and interest. I sent them a check after they credited the late fees and interest just to find out that they cashed my check but did not credit my account. Everyday for the last 4 weeks a computer calls and tells me to call Macys. When I return the call it is to a call center in the PHILLIPINES.
They speak English but do not understand it. Finally after 6 weeks they admit they have my check but will not be able to credit my account until Wed due to an update in their system. DO NOT SHOP AT MACYS!!!
Do not let them talk you into signing up for a macys card!!!
Learn from my stupidity.